Frequently Asked Questions

Why don't I have an internet connection?

1) Check to make sure you are not on 'Troup- Guest' Wifi

2) If so, change to 'Troup ISD' Wifi

How do I check my school email?

Go to mail.google.com

How do I get to a blocked website? (for teachers and staff)

Please submit a help desk ticket

My laptop or computer is frozen...what should I do?

1) Press and Hold the Power Button until the computer or laptop turns off

2) Press the Power Button once for computer or laptop to turn back on